Support Centre
Most questions are solved instantly by our assistant. The rest go straight to a human.
Billing
Charges, invoices, plan prices, renewals
Instant answers
Credits & limits
Balance, what things cost, visibility caps, top-ups
Instant answers
Plans & upgrades
What each tier includes, upgrading, downgrading
Instant answers
My account
Usage, settings, what you have left this month
Instant answers
Technical problem
Something is broken or not behaving
Human reply
Something else
Partnerships, press, feedback, anything other
Human reply
Support assistant
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Office Hours & Response Times
We're a small team that cares about every message.
General Queries
Within 48 hours
Technical Support
Within 24 hours
Priority Support
Within 4 hours (Business plan)
Our Office Hours
Monday to Friday, 9am - 6pm GMT